Leibson's Law: It takes 10 years for any disruptive technology to become pervasive in the design community. This blog is about the disruptive technologies that either have or will win over electronic engineers, some that won't, and why. Written by Steve Leibson, Tensilica's Technology Evangelist. See my history site at www.hp9825.com. You can email me by taking the first letter of my first name, appending that to my last name, then the magic email symbol, followed by the name of the company I work for, and then a dot followed by com.
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Wednesday, July 16, 2008
Back at World’s End: The Final Word on the Oppo Digital Story
Jul 16 2008 5:15PM | Permalink | Email this | Comments (0) |
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Two months ago, I wrote At World’s End: Journey to Oppo Digital—Old Skool Customer Service, which described my friend Larry’s experience with Oppo Digital’s customer service. Oppo makes high-end DVD players and Larry was having an unusual problem with a Pirates of the Carribbean—At World’s End DVD he’d purchased in the Shenzen Walmart in China. He could play the DVD on the Oppo player but could not turn off the Chinese subtitles. This wasn’t a problem with an older player from a more mass-market consumer electronics company. I’m pleased to report that Oppo Digital took the problem seriously. They developed a patch, sent it to Larry on a bootable disk for the player, and have posted the new firmware on their Web site. If only all the companies we deal with delivered this kind of customer services. Oh, how about yours?
Related entries in: Consumer Products | Customer Service | Video/DTV |
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