Satellite-Served Internet: So Slow

Thx for the post!!

i have had hughes net for a couple of months now, and unfortunately have no idea where else to go. i don't feel the need to describe what this souless company has done (or not done) that has cause me to look for others who have similar problems. many of you have had problems with hughesnet and i may have a solution. i have seen countless blogs related to the inefficiencies of hughesnet and there is actually a website (hughesnetsucks.com) so there isn't a shortage of others. i have contacted some media people with little luck. the local newspaper in NC said they might be able to do something. but how much can ONE local newspaper do. if there are people out there who are serious about bringing hughesnet to there knees, i would like you to send me an e-mail (hughesnetrebelion@yahoo.com) i am looking for anybody and everybody. i don't need to know the problems you had/have with them, but, i would like to know if you have qualifications or connections( ie.. lawyer, media, technical experience) anything that can help. if you go to other blogs on this issue, spread the word, my name is Alex Harrell and i want bring hughesnet down.

We use two way satellite and our speeds are advertised at 768kbps by 256kbps we pay x.xxx.xx a month and our services works perfect. We are in Costa Rica, in the rain forest and we have zero issues. Satellite broadband internet is what it is. It is for remote locations that require communications. Works for us down here in Uvita Costa Rica. If you need advise on another provider and can drop a few grand on satellite internet hardware, I can help you out or at least send you in the right direction. Rob. Costa Rica Internet Services www.costaricainternetservices.com

sounds as though you are about as happy with your sat system as i am . i have a problem with their fair access policy, which is too punitive if you watch a a couple utube video clips all of a sudden you will be over the threshold and vertually shut down for 24 hrs. recentlly i exceded the limit and i could't even check for email on their mail server with out the connection timing out if i could get dsl or cable i would make a bird bath out of the dish.

the fair access policy states that they will reduce your speed to practically nothingif you exceed the 200mb limit thats all fine and dandy but the few times i have exceeded it I never once got the hughesnet may be experiecing problems page but when im not exceeding, It pops up every 5 minutes or so sounds a little shady to me Also If they are such a great sattelite company why is there system always having problems I pay about $70 per month for something not much better that a 3rd rate dialup company does anyone else have this problem or have you noticed the same things I just mentioned.

I have been a subscriber to Starband for almost 5 years and can say that I have never been so disatisfied with any purchase in my life! Living in a rural area, I have no other option for so-called "high speed internet" than satellite service, but much of the time I find "dial up" to be faster than Starband. Additionally the company has the poorest customer relationis of any I've ever seen. My strong recommendation is to find another satellite provider.

Maybe you could just through your laptop in a trash and watch beautifull landscape around you... Internet is great, nature is essential.

Theres alot of stuff that this internet is hiding. I noticed after i download so much really fast i get kicked off my internet. Its been doing this for a while. Its like they have a cap on how much you can download in so long of a time. However i looked into it and they have a policy that only allows you to use 169mb in 1-4 hours its set up for a network so that everyone gets to use the internet and not one person is taking it all up. However i can disconnect form my network and hook straight up to the modem box and it still does it. Also with the Download rate decreasing. They will say " the site you are downloading from is caping your connection so you don't take up all there connection. I know some sites do have caps on them but there usually set at 100kbs. I know i usualy dont' see anything over 80kbs when i try to download stuff. Also they need to fix this lag. The person who installed this thing said it was better then cable modem. A XX times better then 28.8kbs. however 56k was the dial up that was in at the time and still is if you use dial up. However they have to compare it to 28.8kb to upsell the product so they get more money. I can go out and get cable for $45 a month with 50 installing fee and get faster and better connection with this and they don't limit your network connection.(i would however i'm in this contract.)

are ready to launche a mass complaint against DW. We are posting a site where people can come in and sign to send daily complaints (in mass) to DW. Any of you want the site address?

I paid about $600.00 for the equipment and now $59.00/month for service that starts downloading @ 800kbps and rapidly drops to 10.8 kbps. I hate HughesNet as they ignore me. I am taking a full page Public Service notice out in my local rag about their sorry service. I intend to sue if they do NOT allow me to break my contract. I would be happy to put on a demonstration in front of 12 jurors. Sincerely, W.D. Fair

guess everyone is willing to complain but willing to do nothing

I am also having speed and support issues with HUGHES--other than complaining--lets start a drive to hold payment for a month or something of that sort until they resolve their problem.

I have had Direcway for a year now, the download speed is so back (currently 188) that I cannot access some web pages. I have the DW7000 with Pro sevice..that is suppose to be the top of their line...it's a farce, a joke...a poor joke...I'm just waiting for cable to open up in my area..then by by to HughesNet...I've had dial-up that is faster

The problem of the long latency is related with the double hopping traject followed by the signal to access a hub located on the ground, as pinted by Brian Dipert. This is due to the fact that current satelites are just non-regenerative repeters. Some regenerative (OBP) solutions are being explored by now by the industry. One proposed soulution is the Alcatel's Amerhis system on board the Hispasat's Amazonas Satelite. This system is called the Switch-board in the space, and by doing that function reduces to just one half te latency times.

Greetings from Salina, Utah, by the way. 'Torrey Netter', I told my wife about your comments, and her reply was 'wow, someone in Torrey reads your blog'! ;-) Thanks for the response and the local perspective. By 10PM the satellite link had slowed to a 23 Kbps crawl; apparently others in the RV park had also jumped on it

To clarify; the latency is, of course, understandable. A roundtrip ping-sent-to-ack-received that involves two traverses of a terrestrial-to-satellite-to-terrestrial path 'does' take a while! Check out the link in my original blog post to my earlier article on Boeing's Connexion service if you'd like more details.