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Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?

October 14, 2008

Reports are swirling this afternoon that the failure issues Nvidia reported in July have spread from notebooks to desktops after HP released a statement offering free repair for 38 models of its Pavillion Slimline desktops, which use Nvidia chips.

In July, Nvidia admitted that certain notebook configurations with GPUs and MCPs manufactured with a certain die/packaging material set are failing in the field at higher than normal rates. Unfortunately, the company has given little more information on the issue since then.

HP’s statement reads "Some of these computers may not boot or may not display video. Computers experiencing either or both of these symptoms, attributable to the computer’s motherboard, are eligible for this HP Limited Warranty Service Enhancement."

This HP program provides for free motherboard replacement for 12 months from the date the consumer’s one-year hardware limited warranty expires or until December 31, 2009, whichever is sooner.

Nvidia had stated in July that the issues were confined to notebooks and that the issues affected PCs only (no Apple Macs). But last week Apple said that its MacBook Pros could (or are) having problems with the Nvidia chips and offered free repairs to affected customers.

Apple’s statement reads: "In July 2008, Nvidia publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, Nvidia assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the Nvidia GeForce 8600M GT graphics processor may be affected. If the Nvidia graphics processor in your MacBook Pro has failed, or fails within two years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty."

Ouch, so far it looks like the OEMs are picking up the tab for Nvidia’s product failures.

One labor group, Unite Here, isn’t taking the matter lightly and will be at Apple’s Cupertino headquarters today as the company unveils its latest laptops. It’s unclear whether Unite Here was invited or is crashing Apple’s party (you’ll recall that the group was an uninvited guest at Nvidia’s Nvision event in August, where it drew attendees’ attentions to Nvidia’s product failures), but today it appears that the group will be going after Apple employees for comment on last year’s laptops and is now seeking an SEC investigation into Nvidia. 

I’ve pinged Nvidia for comment on the HP and Apple statements, but no reply yet.

While we wait for the company’s thoughts, share your own below. What do you think about the HP and Apple statements? Should the OEMs be paying for the GPU failures? Voice your opinions below.

Posted by Suzanne Deffree on October 14, 2008 | Comments (15)

September 10, 2009
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
xps m1710 fried commented:

Yep, had to send my Dell XPS M1710 back in the first year to have the motherboard, gpu (Geforce Go 7950 GTX), memory sticks and keyboard all replaced. A year and half later the motherboard and 7950 GTX is fried again. Never even played a game on this over-priced paper weight. Dell knows the problem exists but would rather lose lifetime customers than even meet you part way. live and learn.


March 6, 2009
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
sassiee81 commented:

im on my third macbook 2.4 aluminum, first 2 had vram failure, does this have to do with the nvidia geforce 9400m?


March 4, 2009
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
fayth013 commented:

My 6 months DELL XPS M1330 with 8400 failed as well. Anyone has a solution? Guess not...


November 3, 2008
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
Richard commented:

I have a DV9330 and failed last night. I called HP and it said I need to pay for this because my laptop is out of warranty and not in the HP list. I am totally not satisfied about this ecause it is a manufacture's flaw.


October 29, 2008
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
TX_Twist commented:

More likely another in a series of issues where corporate management has driven a BAD core decision in an effort to save face or money or bith over good engineering practice.


October 16, 2008
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
prbzorba commented:

Bga technology was never meant to be flexed.Bad QC and bad mechanical design and poor heat and thermal dissipation are allot of the causes. Engineers should go back to school.We need more expert technicians who can do the proper Q.C.


October 16, 2008
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
prbzorba commented:

Since Rhos compliancy the failure rates have sky rocketed.I think we have a bad BGA quality control soldering issue with 70 percent of electronic equipment.


October 15, 2008
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
kurtrad commented:

My Dell D630 crapped out with at first intermittent video flashing followed by no video even at BIOS boot. I had to replace the mother board as the laptop was not under any warantee. Nvidia should pay for my problem. This is BS!


October 15, 2008
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
pfid commented:

The nVidia 7950 in a Dell XPS notebook has failed twice now. I suspect that the problems with nVidia chips are far more wides spread than Apple and HP.


October 14, 2008
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
TomThumb commented:

Since the purchasers bought the equipment from the OEM, the OEM should be bear the initial cost for the repair. Compensation for defective components should be a totally separate issue between the OEM and the component maufacture as there is no way for anyone to deal with an entire supply chain in the maufacture of any component.


October 14, 2008
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
RedSport00 commented:

Just to confirm Apple MacBook Pro video instability on a 2 month old 2.6GB core 2 duo, 4GB Ram machine. Appears to be related to the described Nvidia graphics processor problems. Video flashes on and off at 5 - 7 second interval rate, making the unit basically an unusable piece of Junk.


October 14, 2008
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
DWS commented:

I've had two pavilions die this week both with guess who's video chip. One failed exactly 1 hour past the end of the warranty period. This is not isolated at all, look at batteries, displays,motherboards etc. Same problems on Toshiba's and a few others. The difference is how they deal with the end user. What we are seeing is the same thing the auto industry does, they see if it is cheaper to fix them publicly or let people toss them when they fail.


October 14, 2008
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
G Rad commented:

Follow the failure to the testing strategy. They knew what they weren't doing.


October 14, 2008
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
WmD commented:

To the topic question, sure if they were aware of the problem at some level and used the part anyway. However, having said that; It is common in business for OEMs to take care of their customers problems and backcharge the supplier if the parts supplied were involved in the failure and added customer service costs. The assumption that the OEMs will cover the failures alone may not be valid.


October 14, 2008
In response to: Are Nvidia failure issues spreading to HP desktops, Apple MacBooks?
Larry M commented:

The OEMs should make the repairs and seek compensation from Nvidia. Isn't that what happened with the Sanyo laptop batteries? I am appalled by the brevity of these extensions. HP is extending for a year or less, and apparently Apple is doing likewise (assuming Macs come with a 1-year warranty). The warranty should be extended for 4 or 5 years.

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